Image of Love Bear - a teddy bear with Christian messaging
An image of the front view of Love Bear's light purple T-shirt with a message about how much God loves you.
Image of the rear view of Love Bear's light purple T-shirt with a message based on Psalm 139.

Love Bear – a custom made 40cm Teddy Bear with Christian messaging

£23.99

Love Bear – a custom made Teddy Bear with Christian messaging on our identity in Christ.

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Item will be shipped in 1-2 business days
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Store:  Promise Bears
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Description

Love Bear is our identity bear. He wears a violet T-shirt – a colour to represent the beauty and gentle yet unlimited power of God’s love for you. He wants you to know just how special you are.

Soft and cuddly, with a gospel message of love straight from the throne room of God, Love Bear is here to encourage you. to see yourself as Creator God sees you – a wonderful creation. The wording on his T-shirt reads: God made you to be unique. You are His wonderful creation and He loves you more than you could ever imagine. 
Based on Psalm 139:14

  • Cuddly and Huggable: These bears are 40cm in height, made from PV plush fur fabric to give a comforting and luxurious feel and are filled with good quality stuffing.
  • Safety First:  The Promise Bear range complies to all European and British Toy Safety Standards and are suitable for children aged 3+
  • Genuine and Instantly Identifiable: Designed by a professional designer, our Promise Bears all bear the unique and distinctive promise bears logo on their lower left paw. The sign of the rainbow represents God’s promises to his people.
  • Toys with eternal value: All the promise bears bring a message of gospel hope, straight from the throne room of God. Choose from a range of seven bears: Courage; Believe; Hope; Peace; Trust; Joy and Love.
  • The perfect gift: These bears not only make wonderful gifts but are designed to build faith and to bring the Christian faith into the lives of the people around us.

Shipping Policy

Shipping Policy

Last Updated: March 2025

Thank you for shopping with us! We aim to provide a seamless shopping experience, and our shipping policy below outlines all the essential details regarding shipping costs, delivery times, and more.

1. Shipping Locations

We currently ship to the United Kingdom (UK) and the following regions:

  • England
  • Scotland
  • Wales
  • Northern Ireland

For international customers, please contact us to discuss shipping options.

2. Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order. We offer several shipping methods:

  • Standard Shipping: £3.99, 3-5 business days
  • Express Shipping: £6.99, 1-2 business days
  • Free Shipping: Available on orders over £50

Please note that shipping rates are subject to change based on carrier rates or promotional periods.

3. Order Processing Time

  • Processing Time: Orders are processed and shipped within 1-3 business days Monday to Friday, excluding holidays. Holiday times outside the normal bank holiday periods will be clearly shown on the website.
  • Order Cut-Off Time: Orders placed after e.g..3 PM GMT will be processed the next business day.

If there are any issues or delays with your order, you will be notified via email.

4. Delivery Times

  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-2 business days

Please note that delivery times may vary based on your location and the shipping method chosen. Orders may be delayed due to weather, carrier delays, or other unforeseen circumstances.

5. International Shipping

At this time, we only ship within the United Kingdom. For international shipping inquiries, please contact our customer service team at hello@promisebears.co.uk.

6. Shipping Restrictions

We do not ship to P.O. Boxes or certain remote areas. If your shipping address is outside of the UK mainland, there may be additional shipping charges.

7. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking details. You can track your package through the carrier’s website.

8. Lost or Damaged Items

If your item is lost, damaged, or has not arrived after the estimated delivery time, please contact us at hello@promisebears.co.uk or call +44 7763473983. We will do our best to resolve the issue.

9. Address Accuracy

Please double-check your shipping information before submitting your order. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.

10. Returns & Exchanges

If you need to return or exchange an item, please refer to our Return & Exchange Policy link for more information.

11. Contact Us

For any questions regarding shipping, please contact our customer support team at:

  • Email: hello@promisebears.co.uk
  • Phone: +44 7763 473983

We are here to help!

Cancellation / Return / Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@promisebears.co.uk. (Please note that returns will need to be sent to the following address: 178 Bramcote Lane, Wollaton, Nottingham, Nottinghamshire, England. NG8 2QP) 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@promisebears.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@promisebears.co.uk.

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