thislittlel
Shipping Policy
Shipping Policy
At This Little L, we aim to get your order to you as quickly as possible while ensuring the highest quality craftsmanship.
- Processing Time: All orders are dispatched within 3-5 working days from the date of purchase.
- Shipping Method: We use Royal Mail 48-hour Tracked for all UK deliveries to ensure a reliable and efficient service.
- Delivery Time: Once dispatched, your order should arrive within 2 working days. Please allow extra time during busy periods such as Christmas.
- International Shipping: We currently only ship within the UK.
If you have any questions about your order, feel free to contact us. Thank you for supporting our small business!
Refund Policy
At This Little L, we take great care in creating high-quality, personalised products. However, if you’re not completely satisfied with your order, we’re here to help.
Returns & Refunds
- As many of our products are personalised or made to order, we do not accept returns or offer refunds unless the item is faulty or damaged.
- If your item arrives damaged or incorrect, please contact us within 7 days of delivery with a photo of the issue, and we will arrange a replacement or refund where applicable.
Cancellation / Return / Exchange Policy
Cancellations & Changes
- Orders can only be cancelled or amended within 24 hours of purchase. Once production has started, we are unable to make changes.
Non-Returnable Items
- Personalised and custom-made products cannot be returned unless faulty.
- Due to hygiene reasons, we do not accept returns on drinkware.
If you have any concerns about your order, please get in touch, and we’ll be happy to assist you!